SilverCare | Orders & Service Agreements
Is it permissible to request alterations to a confirmed Purchase Order? Modifications or amendments to a Purchase Order are indeed permissible, provided such requests are communicated to our office no later than three business days preceding the scheduled delivery date. Please be advised that requests for adjustments made beyond this timefFew readersSilverCare | Service Delivery Protocols
How is "Delivery Time" defined within the scope of our services? The term "Delivery Time" pertains to the stipulated time for service delivery as enumerated in the client’s Purchase Order, inclusive of a discretionary grace period of +/- 30 minutes to accommodate minor adjustments in scheduling. What constitutes the grace period for delivery? A grace perFew readersSilverCare | Financial & Equipment T&Cs
What are the implications of delayed payment on invoiced amounts? Should payment not be remitted within 30 days following the invoice date, an interest charge of 1% per month will be levied on the outstanding, undisputed amount. Any disputes regarding invoiced charges must be formally communicated within five business days of invoice receipt. What limitFew readers